TERMS AND CONDITIONS
In these Terms, references to “you”, “User” shall mean the end user accessing the Website, its contents and using the Services offered through the Website. “Service Providers” mean independent third-party service providers, and “we”, “us” and “our” shall mean Maharani.
www.maharaniwomen.co (“Website”) is an Internet-based content and e-commerce portal operated by Maharani Royal Women Of India, a company incorporated under the laws of India. Use of the Website is offered to you conditioned on acceptance without modification of all the terms, conditions and notices contained in these Terms, as may be posted on the Website from time to time. maharaniwomen.co at its sole discretion reserves the right not to accept a User from registering on the Website without assigning any reason thereof.
Please read these terms and conditions carefully. These terms & conditions, as modified or amended from time to time, are a binding contract between the company and you. If you visit, use, or shop at the site (or any future site operated by the company, you accept these terms and conditions). In addition, when you use any current or future services of the company or visit or purchase from any business affiliated with the company or third-party vendors, whether or not included in the site, you will also be subject to the guidelines and conditions applicable to such service or merchant. If these conditions are inconsistent with such guidelines and conditions, such guidelines and conditions will prevail.
USER ACCOUNT, PASSWORD & SECURITY
You will receive a password and account designation upon completing the Website’s registration process. You are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify maharaniwomen.co of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. maharaniwomen.co cannot and will not be liable for any loss or damage arising from your failure to comply with this Section.
maharaniwomen.co provides a number of Internet-based services through the Web Site (all such services, collectively, the “Service”). The service enables users to purchase original merchandise such as clothing (collectively, “products”). Upon placing an order, maharaniwomen.co shall ship the product to you and be entitled to its payment for the Services.
NO COMPENSATION POLICY
If the quality of any products, services, information, or other material purchased or obtained by you through the Website did not meet your expectations, no compensation will be given as per the Return and Exchange policy. The customer cannot request compensation for any reason, including but not limited to: any variation in the finish or appearance of the final product; any delay in delivery caused by unforeseen circumstances; any special, incidental, indirect, or consequential damage of any kind caused by a product; missed opportunities to avail certain discounts; any issue with our Delivery partners or their personnel; any voucher which got deactivated due to the end of expiry date; unavailability of items which the customer tried to purchase, etc. Unreasonable and unlawful requests for compensation will be treated as loss to business cases. Maharani holds the right to cancel orders and block accounts of such customers without any prior notice.
EXACTNESS NOT GUARANTEED
maharaniwomen.co hereby disclaims any guarantees of exactness as to the finish and appearance of the final Product as ordered by the user, as the quality of imagery cannot be taken a final representation. The quality of any products, services, information, or other material purchased or obtained by you through the Website will be as per the company standards.
You agree to indemnify, defend and hold harmless maharaniwomen.co from and against any and all losses, liabilities, claims, damages, costs, and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by maharaniwomen.co that arise out of, result from or maybe payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms.
Prices for products are described on our Website and are incorporated into these Terms by reference. Prices are in Indian rupees. Prices, products, and services may change at the discretion of maharaniwomen.co. In accordance with brand guidelines, prices might change when the stocks are replenished.
Title and risk of loss for all products ordered by you shall pass on to you upon Maharaniwomen.co’s shipment to the shipping carrier.
Maharaniwomen.co will make a maximum of two attempts to deliver your order. In case the customer is not reachable or does not accept delivery of products in these attempts Maharaniwomen.co reserves the right to cancel the order(s) at its discretion.
Estimated delivery time is displayed on the Order Summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.
Sometimes, the delivery may take longer due to :
• bad weather
• flight delays
• political disruptions
• other unforeseen circumstances
In such cases, we will proactively reach out to you. Please check your emails regularly for such updates.
The Buyer agrees that the title to the goods is transferred to the buyer at the time of placing the Order and dispatch confirmation thereof irrespective of Shipping of Goods and/or COD which are to be done in due course being a separate chargeable facility.
UNAUTHORISED CHARGES ON YOUR CARD
If you see charges on your credit/debit card for purchases made on Maharaniwomen.co, but you never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf, to confirm that they haven’t placed the order. If you’re still unable to recognize the charge, please report the unauthorized purchase within 60 days of the transaction to enable Maharani to begin an investigation.
PROCESS OF PILFERAGE CLAIM
• If a customer raises a complaint about partial item/partial order through Customer Care
• The customer is supposed to claim for pilferage within 48 hours of delivery failing which the claim will not be entertained.
An Email will be sent seeking/providing the following information:
• Short description of the case (A few questions will be asked to help us understand the scenario)
• The snapshots of the box (Try to cover the sides which look tampered/damaged as per the customer)
• The refund for prepaid orders will be done after investigation, which usually requires 5-6 business days. The process will include investigation with the concerned departments
The customer may not be liable for a refund if he/she falls in any of the scenarios stated below:
• Customer fails to provide adequate information about the case
• Customer fails to provide snapshots of the packet and box (if any)
• If an opened delivery was received, pilferage claims must be made the same day
• Customers must not dispose of the packaging for 3-4 days post-delivery. We might need to pick-up your packaging for investigation at our end.